1. We endeavour to provide you with a PDF no later than 48hrs after your order

(providing we have received your wording). Any PDFs sent later than 48hrs will not

affect your lead time.


2. Now that the artwork is approved we advise your order to take between 4 & 6

weeks to make up and send to you. This will depend on the quantity and

complexity of your order.

3. By agreeing to this summary sheet you are acknowledging your consent for

approval as to the artwork, colour choices that have been discussed and

thoroughly checked for spelling mistakes or information that may have been

wrongly taken down and passed onto us. We will take zero responsibility for

wrongly given information or for any information that has been missed in the

wording and input into your design.

4. Once approved by written email, the items will be printed as shown on the

summary sheet. We strongly advised your stationery is fully checked and approved

before consenting via email. We also strongly advise that your stationery is

thoroughly checked BEFORE sending out to guests.


5. For orders where we have printed differently to what was agreed on the final

summary sheet, only the wrongly printed element will be refunded or reprinted and

not the whole order.

For example, if the wrong details have been printed on an ‘information’ card by

ourselves such as a missing word, the information card ONLY would be reprinted or

refunded. Or, if your order is received in the wrong foil colour, your full order will

be fully reprinted correctly or refunded.

6. No refunds or reprints will be issued once we have written approval, the contract

is binding unless we have printed differently to that that has been approved

(please refer back to term 5).

7. Any realisation of errors AFTER sending to your guests, unfortunately we can

only refund for that specific element that has been printed wrongly (please refer to

16. Replacement Price List).

For example, if we have wrongly printed information onto your invitation that is

stuck into a pocketfold and you have posted your invitations out already (in which

case these cannot be replaced) you would be refunded invitation - £0.50 x the

unit purchased or proven/requested to us.

8. Should any details or wording need to be changed once the summary sheet has

been approved and agreed to and the order is already past production, an

additional cost to the buyer will incur for the element that needs altering. For

example, if you change your venue to that on your summary sheet and your

invitations are past production, you will have to pay a reprint charge (please refer

to 16. Replacement Price List).



9. Colours may differ from that shown on screen, we will not be held responsible

for colour discrepancies. For example, if you require a specific ribbon colour,

please provide us with a swatch to colour match to as best we can. Should you

require a particular shade of colour, we fully urge you to purchase one of our

samples to help make your decision.

10. As we outsource materials, please be aware suppliers may change their stock

from time to time (in very rare circumstances) so be aware that an over arching

colour term may differ slightly from any samples sent out. Please check if your

sample was ordered more than 3 months before a bulk order is placed to be sure.


11. If we encounter any unavoidable technical issues, you will be informed, however

this may push timescales back as technical issues are out of our hands. We will

endeavour to contact clients where possible and as fast as we can.


12. Our completion deadline, which can be found at the top of your order summary

sheet (sent out before final approval to print) is for production only and not

courier delivery. Please note lead times are an estimate and are subject to change

or be delayed particularly at extremely busy times of the year (which you will be

noted of).

13. You will also see our estimated courier delivery which we assume our courier

will deliver on time by. Please note, this is our own estimate to give you, the client,

a rough delivery estimation.

14. Orders will be sent via tracked courier (UPS, next day) or Royal mail signed for

depending on the bulk of your order. You will receive a tracking/reference code

once shipped. Please refer to this code. We take zero responsibility for any courier



15. We reserve the right to terminate your order at any time with a view to

refunding the full amount should any issues arise between the client and designers.



16. Below is a list of values should we have produced wrongly printed items. Here

you can opt for either a refund on only the element that is mistaken OR, if you have

not sent out your stationery to your guests, we can replace these free of charge.

Single cards such as Save the dates, single day invitations, single evening

invitations (without envelope):


Pocketfolds - replacing before sent out to guests:

Wrong colour pocketfold (which requires a new invitation stuck in):


Pocketfolds - after sending out to guests:

Wrong information printed on invitation:


Information card:


RSVP w/ envelope:


RSVP card only:


Small envelope only:


Guest envelope only:


Band with tag:



17. In this summary, you are agreeing to our lead times and accepting

our estimated completion date (subject to change). This does not take

into account couriers, as couriers are out of our hands. The estimated

time given to you above is the outline for production completion, your

order may be ready before this, in which case you will have received

tracking for your parcel.

You are also agreeing to all of the above in terms of reprints, refunds,

colour discrepancies etc.

18. We may post on our social media platforms but won’t show any